Refund policy
Warranty and Replacements:
- 1. For support for Waggle, please email us at support@mywaggle.com or call 855-983-5566 and get an RMA (Return Material Authorization) before shipping the unit back.
- 2. All Waggle products come with a 1-year limited warranty from the date of shipment.
- 3. Warranty does not cover any physical damages or damages resulting from the abuse of the product.
- 4. Batteries are not covered under Warranty.
- 5. The customer is responsible for the replacement shipping charges for orders.
- 6. Warranty Replacement products can be new or factory refurbished depending on availability.
- 7. Replacement product shipping is free of cost to the customer.
- 8. Once we get the customer's tracking details, the replacement will be initiated.
- 9. Replacement will be processed only in case of any damage and should be authorized by the Waggle Customer Delight team.
21-Days Return Policy:(Waggle Pet Monitor & WaggleCam)
- 1. For support for Waggle, please email us at support@mywaggle.com or call 855-983-5566 and get an RMA (Return Material Authorization) before shipping the unit back.
- 2. Waggle products can be sent back for a full refund (minus the shipping and re-stocking fees) within 21 days from the date of shipment received.
- 3. The customer is responsible for the return shipping charges.
- 4. Refunds have to be authorized by the Waggle Customer Delight team.
- 5. To get the refund, customers should send the device and the accessory (Charger) back to us within the return period of 21 days.
- 6. The refund will be processed after the device and the accessories are found to be free of damage.
- 7. Any shipping charges paid by the customer will not be refunded.
- 8. Customers who purchased the plan can cancel it within 7 days. A full refund (minus the $10 administrative fee) will be processed. If the customer returns the product and cancels the plan within 21 days, a full refund for the product (minus the $10 restocking fee) and the plan (pro-rata basis) will be processed.
- 9. Products returned with physical or cosmetic damages are not eligible for a refund.
- 10. Accessories are not eligible for Refund.
- 11. A full refund will be processed within 2 days if the order is canceled within 1 hour from the purchase.
- 12. The subscription gets activated immediately once you purchase Waggle Pet Monitor + Plan. If you change your mind, you can cancel the subscription within 7 days from the delivery date. This policy is applicable only for customers who purchase Waggle Pet Monitor + Plan Combo.
Refund Policy for Waggle Pet Accessories
- 1. Customers who have purchased products above $50 can claim refunds and returns within 3 days from the delivery date.
- 2. In case of any damaged products, customers should claim a return within 3 days from delivery date to support@mywaggle.com by submitting proof of damage(Photos or Videos).
- 3. Customers who wish to return any products because of any variant difference (size and color) should send an email to support for return authorization and replacement within 3 days from the delivery date.
- 4. Customers who are not satisfied with a product should send an email to support within 3 days of delivery to return authorization.
- 5. Refunds will be authorized by the Customer Delight Team.
- 6. The customer is responsible for the return shipping charges.
- 7. Refunds will be processed within 2 to 3 business days after the product reaches our warehouse.
- Customers can return the product to the following address.
Contact customer support